Subscriptions allow a user to be notified each time a new document is entered into the system for a specific case number.
Note: This is a role-based feature. If you need the ability to add or remove subscriptions in CaseWorks, please submit a support ticket to have the role added for you.
To set up a new Subscription copy the case number (MAXIS, Workgroup, or Integrated Case depending on the edition you’re in).
Tip: Try using Copy to ClipBoard on the all-purpose navigation to copy the case number. Select clipboard which will “remember/copy” case number. It may look like nothing has happened until you paste it on to a field.
Select Manage Subscriptions in the left navigation panel. Manage Subscriptions displays all active subscriptions.
To create a new subscription, select New Item.
In the new pop-up window, create a Title for the Subscription
Paste the case number into the pop-up window
Add subscription end date to automatically end subscription.
Select the DocBox to receive notifications.
Select Save to create the Subscription.