Routing Rules may only be edited or deleted by a CaseWorks user with access to the Manage Routing Rules feature from the Left Navigation Panel.
To Edit a Routing Rule click on the checkmark to the left of the item and choose Edit Item from the Items tool ribbon.
You also can Right click on the Routing Rule in the list and choose Edit Item from the drop-down menu.
To Delete a Routing Rule, click on the checkmark to the left of the item and choose Delete Item from the Items tool ribbon.
You also can Right click on the Routing Rule in the list and choose Delete Item from the drop-down menu.