Including screenshots with tickets assists CaseWorks Support Team in resolving issues users may experience.
Capture screen shots using the Microsoft Snipping Tool.
To use this tool, select the Microsoft Start menu in the lower left-hand corner of your screen, click on the search bar and enter Snipping Tool.
Click on the New button or press the Windows Logo Key + Shift + S in Snipping Tool.
Use your cursor to select the area to snip. Click on one corner of the area to snip and drag to the other side, i.e. Drag-and-drop from one corner to the other. The Snipping Tool will capture the selected area.
Use the Pen to redact confidential data to retain data confidentiality. To ensure compliance with HIPAA standards, it is important to redact confidential data contained on screenshots.
NOTE: The pen’s size and color are adjustable. To adjust, click the drop-down box next to the Pen icon and select Customize to choose a thicker line or change the line color.
Select File > Save As and save the file with a descriptive name.
Add the snip to the ticket by clicking add attachments on the New Ticket window and selecting the snip previously saved to your computer.
Remember to submit your ticket!