Routing Rules can be assigned to automatically route a specific DocType to a specified DocBox in CaseWorks.
To add a new routing rule, first, navigate to Manage Routing Rules from the Left Navigation Panel.
On the Routing Rules page, you will see a list of current Routing Rules for the Edition that you are working in. From this page, you can add a new Routing Rule which will route any new incoming documents to the DocBox that you specify.
To add a new Routing Rule, click New Item.
Use the Document number or Document Title. Do not include any parentheses included in the DocType title.
NOTE: You may copy from the DocType field in the APN and paste it into the Title of the Routing Rules menu.
Choose the DocBox that you want this DocType to be routed to in the future.
Now click Save.