Routing Rules can be assigned to automatically route a specific DocType to a specified DocBox in CaseWorks. If you need to remove a Routing Rule that has been assigned, complete the following steps.
First, navigate to Manage Routing Rules from the Left Navigation Panel.
On the Routing Rules page, you will see a list of current Routing Rules for the Edition that you are working in. Select the Routing Rule you want to remove by clicking the checkmark on the left-hand side of the Routing Rule.
Once selected, the File Ribbon will pop down from the top of the page. Select the Delete option from the File Ribbon.
A box will pop-up on the screen confirming you want to delete the Routing Rule. Select OK.
That will remove the Routing Rule from CaseWorks.